Engagement Manager - Sydney

The role

You will lead the post-sale customer experience for a portfolio of Enterprise firms or corporates. You will design adoption playbooks and deliver multi-year change-management programs to transform how clients work with Legora.

What you will do

• Design each client's adoption playbook including change-management approach, stakeholder map and target outcomes.
• Execute the playbook by sequencing initiatives from initial rollout to firm-wide scaled adoption.
• Act as a strategic advisor to understand client goals and legal workflows.
• Drive sustained value through success plans, enablement, stakeholder check-ins, training and value reviews.
• Orchestrate engagement from cross-functional teams including GTM, Product, Legal Engineering, Engineering, Marketing, and Support.
• Partner with GTM on key commercial moments to ensure seamless handoffs and identify expansion opportunities.
• Translate customer feedback into action by collaborating with Product, Engineering, and Marketing.

Required qualifications

• Strong management consulting background.
• Experience designing and delivering change management and adoption programs within large, complex organisations.
• Experience building client transformation roadmaps and adoption plans and driving measurable outcomes.
• Track record of working with enterprise clients and senior stakeholders.
• Strong program and project management skills across multiple workstreams.
• Excellent written, verbal and interpersonal communication skills.
• High EQ.
• Genuine interest in AI and how it can transform complex industries.
• Comfort working in fast-paced, early-stage environments.
• A data-led approach focused on customer health and outcomes over process.

Nice to have

• Experience at a leading global firm
• Experience within high-growth B2B SaaS or Legal Tech
• Experience working with legal, compliance or other regulated industries

Benefits

• Global collaboration with domestic and international teams and clients
• Competitive package including comprehensive salary, benefits, and tools for success
• Meaningful work shaping how lawyers use AI
• In-person environment with offices designed for ambitious builders
• Comprehensive, thoughtfully designed benefits package

About the company

Legora is an AI-native workspace for legal professionals. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.