Engagement Manager

The role

The Engagement Manager will guide clients from onboarding through adoption, growth, and renewal. You will work with major law firms and corporates to ensure they realize value from the Legora platform.

What you will do

• Own the global adoption of Legora for a small account book of major law firms and corporates.
• Lead onboarding and implementation alongside Legal Engineers.
• Drive product adoption and usage through structured enablement and success plans.
• Act as a strategic advisor to understand client goals and uncover new use cases.
• Identify expansion opportunities and lead adoption initiatives.
• Monitor customer health metrics to reduce churn risk and drive retention.
• Collaborate with Product, Engineering, and Marketing to translate client feedback into insights.
• Help build and refine the Customer Success playbook.

Required qualifications

• 5+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space.
• Track record of driving customer retention, expansion, and satisfaction within the Enterprise space.
• Hunter mentality.
• Experience working with legal, compliance, or other regulated/complex industries and clients.
• Strong project management and onboarding experience.
• Excellent communication skills; written, verbal, and interpersonal.
• High EQ and commercial instinct.
• Comfortable with metrics and driven by data, customer health, and outcomes.
• Enjoys being in the office 5 days a week.

Nice to have

• Ridiculously good at learning as you go

About the company

Legora is an AI-native workspace for legal professionals that helps teams move faster and operate with precision. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.