Engagement Associate - San Francisco

The role

You will support the post-sale customer experience by contributing to onboarding, adoption, and long-term value realization for strategic and enterprise accounts. You will execute client adoption playbooks and support change-management programs to transform how legal teams work.

What you will do

• Contribute to each client's adoption playbook
• Execute workstreams from initial rollout to firm-wide scaled adoption
• Build product fluency and surface opportunities to leads
• Support a structured operating cadence including success plans and training
• Coordinate with cross-functional teams to accelerate client success
• Support key commercial moments and flag expansion signals
• Channel customer feedback to Product, Engineering, and Marketing
• Track account health and usage in tools
• Learn the craft by observing senior Engagement Managers

Required qualifications

• Foundation in management consulting, client advisory, a customer-facing role in B2B SaaS, or the legal field
• Experience supporting client-level projects and helping drive them toward measurable outcomes
• 1+ years in management consulting, customer success, account management, or a related field
• Exposure to supporting adoption, retention, and satisfaction with enterprise clients and senior stakeholders
• Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast
• Strong organizational and project management instincts
• Clear, confident communication skills
• High EQ
• Love of fast-paced, early-stage environments
• Comfort with metrics and driven by data, customer health, and outcomes over process
• An appetite for AI

Nice to have

• Exposure to high-growth B2B SaaS or Legal Tech
• Curiosity and a growth mindset

Benefits

• Comprehensive salary, benefits, and tools for success
• Office designed for ambitious builders
• Company provided lunch daily
• Medical, Dental & Vision
• Multiple medical plan options via Aetna and Kaiser Permanente
• HSA or Healthcare FSA
• Dental plans via MetLife
• Vision plans via Vision Care
• Generous parental leave
• Free access to Maven Clinic
• Dependent Care FSA
• Free One Medical membership for employees and dependents

About the company

Legora is an AI-native workspace for legal professionals that helps teams move faster and operate with precision. The company serves over 2,100 customers across 80+ countries.