Platform Advisor - Denver

Denver. Posted 4 months ago

The role

You will own Enterprise and Strategic Premium issues from first signal to resolution. You will master the Legora platform to diagnose complex issues and partner with Product and Engineering to drive improvements.

What you will do

Take ownership of Enterprise and Strategic Premium issues from first signal to resolution.
Maintain clean handoffs across a global team.
Build deep expertise across Legora platform components.
Translate technical detail into concise guidance for professional users.
Resolve issues before escalating.
Route escalations to Technical Platform Experts with complete diagnostics.
Spot recurring issues and partner with Product, Engineering, and Legal Engineering to fix them.
Produce reusable artifacts like playbooks and troubleshooting guides.
Own a share of the global handoff rhythm.

Required qualifications

Owned complex, high-stakes B2B relationships.
Technically curious.
Learn new software quickly.
Explain hard concepts simply.
Write clearly under pressure.
Fluent with support tooling such as Intercom, Zendesk, or similar platforms.

Nice to have

A background in SaaS, AI, or legal tech is a strong plus.

Benefits

Global collaboration
Meaningful work
Competitive package including comprehensive salary and benefits
Tools to do your best work
In-person environment

About the company

Legora is an AI-native workspace for legal professionals. The company works with legal teams across 80+ countries and has scaled to $200M+ in ARR.