Workplace Technology Specialist - London

The role

You will provide hands-on IT and workplace technology support for employees in the London office. This includes troubleshooting hardware, managing onboarding and offboarding, and maintaining office connectivity and meeting room AV.

What you will do

• Act as first point of contact for troubleshooting laptop, application, account, peripheral, and connectivity issues.
• Stage devices and complete account setup for new hires.
• Support offboarding and equipment returns.
• Run regular AV checks and troubleshoot conferencing equipment for meetings and events.
• Support local hardware lifecycle including provisioning, inventory, repairs, and replacements.
• Troubleshoot basic office Wi-Fi and wired connectivity problems.
• Assist with office moves, desk setups, equipment installations, and vendor visits.
• Maintain badge readers, cameras, and other office technology.
• Write clear support guides and improve repeatable tasks.
• Help test practical automation and AI-assisted support workflows.

Required qualifications

• 3+ years of hands-on IT support, workplace technology, desktop support, or similar experience, or equivalent practical experience.
• Troubleshoot macOS devices, common business applications, peripherals, and basic network issues.
• Communicate clearly with technical and non-technical colleagues.
• Ability to thrive in a fast-paced, startup environment.
• Comfortable following security and access procedures and handling employee information carefully.
• Willingness to learn and act on recurring problems.
• Enjoy being present in the office onsite five days a week.

Nice to have

• Experience with meeting-room AV and conferencing tools such as Zoom Rooms or Neat.
• Familiarity with Apple Business Manager and an endpoint management platform, plus identity, access, and collaboration tools such as 1Password.
• Exposure to office networking or physical-security hardware, such as Meraki, badge readers, or Verkada.
• Experience with an ITSM platform such as Serval, Jira Service Management, ServiceNow, or Freshservice.
• Interest in simple scripting or workflow automation.

Benefits

• Global collaboration with teams across Europe, APAC, and North America.
• Meaningful work shaping how lawyers use AI.
• Office designed for ambitious builders.
• Company provided lunch daily.

About the company

Legora is an AI-native workspace company that works with legal teams to automate workflows and analyze documents. They serve over 2,100 customers across 80+ countries.