Engagement Manager - Japan

Tokyo. Posted 3 months ago

The role

You will lead the post-sale customer experience for a portfolio of Enterprise firms or corporates. You will design adoption playbooks and deliver multi-year change-management programs to transform how clients work with Legora.

What you will do

Design each client's adoption playbook including stakeholder maps and target outcomes
Execute initiatives from initial rollout to firm-wide scaled adoption
Act as a strategic advisor to understand client goals and legal workflows
Drive sustained value through success plans, enablement, and value reviews
Orchestrate engagement from cross-functional teams including Product, Engineering, and Marketing
Partner with GTM on commercial moments and expansion opportunities
Translate customer feedback into action for Product, Engineering, and Marketing

Required qualifications

Strong management consulting background
Experience designing and delivering change management and adoption programs within large, complex organisations
Experience building client transformation roadmaps and adoption plans
Track record of working with enterprise clients and senior stakeholders
Strong program and project management skills across multiple workstreams
Excellent written, verbal and interpersonal communication skills
High EQ
Genuine interest in AI and how it can transform complex industries
Comfort working in fast-paced, early-stage environments
A data-led approach focused on customer health and outcomes

Nice to have

Experience at a leading global firm
Experience within high-growth B2B SaaS or Legal Tech
Experience working with legal, compliance or other regulated industries

Benefits

Global collaboration
Competitive package including comprehensive salary, benefits, and tools for success
Meaningful work
In-person environment with offices designed for ambitious builders
Comprehensive, thoughtfully designed benefits package

About the company

Legora is an AI-native workspace for legal professionals. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.