Workplace Technology Specialist - New York

The role

You will provide hands-on IT and workplace technology support for employees in the New York office. This includes troubleshooting hardware, managing onboarding and offboarding, maintaining meeting room AV, and supporting office connectivity.

What you will do

• Act as first point of contact for employee support requests via service desk and in person
• Troubleshoot laptop, application, account, peripheral, and connectivity issues
• Stage devices and complete account setup for new hires
• Support offboarding and equipment returns
• Maintain meeting rooms by running AV checks and troubleshooting conferencing equipment
• Support local hardware lifecycle including provisioning, inventory, and repairs
• Troubleshoot basic office Wi-Fi and wired connectivity
• Assist with office moves, desk setups, and equipment installations
• Maintain badge readers, cameras, and other office technology
• Write support guides and help test automation and AI-assisted workflows

Required qualifications

• 3+ years of hands-on IT support, workplace technology, desktop support, or equivalent practical experience
• Ability to troubleshoot macOS devices, common business applications, peripherals, and basic network issues
• Clear communication with technical and non-technical colleagues
• Ability to thrive in a fast-paced, startup environment
• Comfortable following security and access procedures and handling employee information

Nice to have

• Experience with meeting-room AV and conferencing tools such as Zoom Rooms or Neat
• Familiarity with Apple Business Manager and an endpoint management platform
• Familiarity with identity, access, and collaboration tools such as 1Password
• Exposure to office networking or physical-security hardware, such as Meraki, badge readers, or Verkada
• Experience with an ITSM platform such as Serval, Jira Service Management, ServiceNow, or Freshservice
• Interest in simple scripting or workflow automation

Benefits

• Medical, dental and vision
• Multiple medical plan options through Aetna and Kaiser Permanente
• HSA or Healthcare FSA
• Dental plans via MetLife
• Vision plans via Vision Care
• Generous parental leave
• Free access to Maven Clinic
• Dependent Care FSA
• Free One Medical membership for employees and dependents
• Pre-tax commuter benefits
• Life Insurance + STD/LTD
• 401(K) with generous company match

About the company

Legora is an AI-native workspace for legal professionals that has scaled to $200M+ in ARR. The company works with legal teams across 80+ countries to automate workflows and analyze documents.