Engagement Manager - Strategic Accounts

The role

You will act as a strategic advisor to major law firm clients to ensure they realize maximum value from the Legora platform. The role focuses on embedded change management to drive adoption and prove ROI through deep account engagement.

What you will do

• Act as a key point of contact and strategic advisor
• Understand client goals and uncover new use cases
• Be available to end users to discuss use of Legora
• Spend time embedded on client sites working alongside lawyers
• Assist the Engagement Director to pinpoint expansion opportunities
• Contribute to adoption efforts practice group by practice group
• Monitor customer health metrics in collaboration with the Engagement Associate
• Collaborate with Customer Enablement, Product and Marketing
• Represent Legora in the market by speaking at events and hosting client sessions

Required qualifications

• Three to five years in Customer Success or Account Management in a high-growth B2B SaaS environment, or Innovation, Change, Transformation or a related role in a law firm or comparable professional se
• A track record of driving retention and satisfaction in the enterprise space
• Evidence you have changed behaviour, not just managed a relationship
• Highly organised
• Excellent written, verbal and interpersonal communication
• High EQ and commercial instinct
• A love of fast-paced, early-stage environments
• Comfortable with metrics
• Enjoys being in the office five days a week
• Comfortable with onsite client time in the UK and abroad

Nice to have

• Practising law
• Legora
• Hex
• Pitch
• Notion
• Salesforce

About the company

Legora provides an AI-native workspace for legal professionals to move faster and operate with precision. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.