Engagement Manager SMB

The role

You will own the post-sale motion for a large portfolio of law firms and corporate legal teams in EMEA. You will drive adoption, technical health, and commercial outcomes through automated and one-to-many models.

What you will do

• Improve the one-to-many adoption playbook for tech-led onboarding and enablement.
• Execute the playbook by sequencing automated touchpoints from rollout to firm-wide adoption.
• Facilitate strategic touchpoints with high stakes accounts.
• Drive sustained value through templated success plans, scaled training, and digital value reviews.
• Manage portfolio health by monitoring adoption and utilization signals.
• Own commercials for the scaled program including renewals and expansions.
• Orchestrate engagement across cross-functional teams like Product, Engineering, and Support.
• Translate scaled customer feedback into action to inform product roadmap and positioning.

Required qualifications

• Scaled customer success, renewal management, or customer education background.
• Experience building repeatable adoption playbooks and educational programs delivered at scale.
• 3+ years for Manager, 5+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field.
• Track record of driving adoption, retention and expansion with a high-volume portfolio.
• Ownership of a commercial number including GRR and NRR.
• Technical fluency and systems thinking with CS and CRM platforms, AI agents, LMS, and data visualization platforms.
• Data fluency and a metrics-driven approach to customer health and forecasting.
• Exceptional program, project and prioritization skills.
• Excellent Italian and English communication skills.
• High EQ.

Nice to have

• Exposure to high-growth B2B AI verticals or Legal Tech.

Benefits

• Opportunity to join and grow within the SMB post-sale engagement team in EMEA.
• Real ownership of customer outcomes and visibility across functions.
• Collaboration with leadership and cross-functional teams.
• Fast-paced, entrepreneurial environment.
• Competitive compensation.
• Meaningful equity participation.

About the company

Legora is an AI-native workspace for legal professionals that helps teams move faster and operate with precision. The company has 2,100+ customers across 80+ countries and has scaled to $200M+ in ARR.