Engagement Associate - Sydney

Sydney. Posted 2 months ago

The role

You will support the post-sale customer experience including onboarding, adoption, and long-term value realization. You will assist in designing and executing client adoption plans and build relationships with key client stakeholders.

What you will do

Support the post-sale customer experience, including onboarding, adoption, and long-term value realization for our portfolio of clients.
Assist in designing client adoption plans.
Contribute to tailored change management approaches, stakeholder mapping, and defining target outcomes.
Help execute adoption plans, coordinating initiatives from initial rollout to broader usage.
Build and manage strong relationships with key client stakeholders.
Assist with success plans, training, and ongoing check-ins.
Work with cross-functional teams to ensure clients receive a coordinated, high-quality experience.
Gather client feedback and share it with teams across Legora.

Required qualifications

2–5 years of professional experience, ideally with a background in management consulting or a similar professional services environment.
Excellent stakeholder management skills.
Good organization and project management skills across multiple tasks or workstreams.
Excellent written, verbal, and interpersonal communication skills.
High EQ.
A genuine interest in technology and how it can make work more efficient.
Comfort working in a dynamic, fast-paced environment where processes are evolving.
A data-informed approach, focused on client success and outcomes.

Nice to have

Some experience with change management or adoption programs
Experience within SaaS, Legal Tech, or professional services environments.
Exposure to legal, compliance, or other regulated industries.

Benefits

Global collaboration: Work alongside teams and clients both locally and internationally.
Competitive compensation: Comprehensive salary, benefits, and tools for success.
Meaningful work: Your efforts will help legal teams transform how they work with AI.
In-person environment: Offices designed for innovation and building together.
Thoughtfully designed benefits package.

About the company

Legora is an AI-native workspace for legal professionals. They work with legal teams to automate workflows and analyze documents.