Technical Platform Advisor - Stockholm

Stockholm HQ. Posted a month ago

The role

This person will manage the technical health and escalation outcomes for Strategic Accounts. They will act as an incident lead, define escalation criteria, and maintain technical blueprints for client relationships.

What you will do

Hold technical health and escalation outcomes for Strategic Accounts
Act as incident lead on Sev1 and Sev2 events
Drive post-incident reviews
Define and own escalation criteria, account-health model, and cross-team interfaces
Maintain the single source of truth for each account including data setup, integrations, security and legal considerations
Run technical reviews and enablement sessions
Partner with Engagement Managers on Quarterly Business Reviews
Coordinate escalations between Platform Consultants and the Technical Platform Expert
Own highest-stakes cases in the L2 queue for assigned Strategic Accounts

Required qualifications

Owned strategic, high-value B2B accounts
Led incident response or major escalations under pressure
Communicate with executives and engineers
Build frameworks

Nice to have

Background in legal AI, legal tech, or a regulated professional-services domain

Benefits

Global collaboration
Meaningful work
Competitive package including comprehensive salary and benefits
Tools to do your best work
In-person environment

About the company

Legora is an AI-native workspace for legal professionals. They serve over 2,100 customers across 80+ countries.