Neko Health

Lead Network Engineer

London. Posted a month ago

The role

You will provide generalist support at the London HQ and act as the domain expert for network and security. You will own network incidents, lead clinic-room readiness for new openings, and manage network partner relationships.

What you will do

  • Own network incidents end to end across Cisco Meraki, LAN/WAN, VPN and firewall
  • Lead clinic-room readiness for new openings by coordinating AV vendors and Facilities and Clinic leads
  • Take delegated ownership of the network partner relationship
  • Establish working coverage of Microsoft 365, Entra ID, Intune and Defender XDR
  • Ship at least one PowerShell or Graph automation
  • Document network architecture, configurations and troubleshooting procedures
  • Recommend and build new processes, systems and tooling for Corporate Engineering
  • Partner with global teams on shared systems and standards
  • Travel to US sites for onsite requirements and deployment activities

Required qualifications

  • Strong networking fundamentals (LAN/WAN, TCP/IP, VLANs, routing, switching, DHCP, DNS, Wi-Fi)
  • Hands-on Cisco Meraki (MX/MS/MR) troubleshooting
  • Working knowledge of Azure networking (VPN, Point-to-Site, VNets, NSGs)
  • Proven experience as the technical point of contact for a network vendor or managed service provider
  • Hands-on, on-site support of busy multi-site environments such as offices, retail, hospitality or clinics
  • Administration of Microsoft 365, Entra ID (Conditional Access, SSO, Enterprise Applications) and Intune across Windows, macOS and iOS
  • Working knowledge of Defender XDR
  • PowerShell scripting for administration and repeatable operations
  • Confident use of AI to draft scripts, document incidents and speed up diagnosis
  • Clear documentation and communication

Nice to have

  • Clinic or venue AV systems (Sonos amplifiers, Soundtrack, Dante audio, meeting-room displays and NUCs)
  • Microsoft Graph or API experience for workflow and operational automation
  • New office or site launches in a fast-scaling company
  • Experience migrating between platforms or bringing outsourced services in-house

About the company

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. The mission is to make data-driven, preventative care accessible to more people, before symptoms appear.