Staff Designated Support Engineer

The role

The Designated Support Engineer acts as a trusted technical partner to Priority Support customers. You will provide hands-on support, optimize query performance, and manage customer relationships to ensure business continuity.

What you will do

• Provide hands-on support for customer needs from quick start consultations to issue resolutions.
• Design, review and execute use cases aligned with Snowflake best practices.
• Monitor and optimize query performance to prevent recurring issues.
• Analyze warehouse configuration and implement cost optimization recommendations.
• Work with System Integrator consultants to deploy Snowflake in customer environments.
• Own release readiness, lead disaster recovery drills and provide migration support.
• Drive issue resolution and root cause analyses.
• Establish regular technical and executive touchpoints with customers.
• Partner with Product Management, Engineering, and Marketing to improve product offerings.
• Apply AI-powered tooling and workflows to triage, log analysis, and response drafting.

Required qualifications

• 7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or a similar customer-facing technical role
• Bachelor's or Master's degree in Computer Science, MIS, or a related field — or equivalent experience
• Proven success managing enterprise customer relationships as a trusted technical advisor
• Advanced SQL expertise, including query debugging, optimization, window functions, and performance tuning
• Strong RDBMS fundamentals: data types, aggregations, execution plans, workload management, and database performance
• Hands-on experience with distributed or MPP (massively parallel processing) database platforms
• Experience with ETL/ELT tools and BI/analytics platforms (e.g., AWS Glue, Azure Data Factory, Informatica, Matillion, Fivetran, Tableau)
• Experience working with large-scale infrastructure-as-a-service platforms (AWS, Azure, GCP)
• AI fluency: demonstrated ability to use AI-assisted workflows for triage, analysis, and response drafting
• High emotional intelligence (EQ), empathy, and strong customer advocacy skills

Nice to have

• Experience with DevOps or DataOps tooling such as Git, Jenkins, or Terraform
• Hands-on experience troubleshooting database connectivity (drivers, connectors, client software) and cloud data migrations
• Solid understanding of internet fundamentals — TCP/IP, HTTP/S, SFTP, DNS — and ability to use diagnostic tools to troubleshoot connectivity issues
• Experience with one or more of: Python, Java, JavaScript, Scala, or Spark
• Familiarity with common BI and data exploration tools (Power BI, Tableau, MicroStrategy, Business Objects)

About the company

Snowflake is powering the era of the agentic enterprise. The company seeks AI-native thinkers to redefine how work gets done.