Certification Coordinator

The role

This person will support certification operations, vendor management, exam development, and candidate marketing. They will work with external vendors, internal technical experts, and candidates to scale the global SnowPro Certification program.

What you will do

• Serve as a primary point of contact for external certification vendors and partners.
• Identify operational bottlenecks and drive automation initiatives.
• Create and manage candidate-facing communications and web pages.
• Write blogs and build email campaigns to promote certifications.
• Manage global certification support cases in Salesforce.
• Oversee candidate workflows including voucher distribution and exam security.
• Lead recruitment, onboarding, and engagement for SnowPro Subject Matter Experts.
• Train SMEs on exam development best practices and style guidelines.
• Support exam development systems and assist with study guide content creation.
• Drive medium-to-large-scale certification projects from concept to completion.

Required qualifications

• Proven track record of managing external vendor relationships.
• Demonstrated ability to identify workflow inefficiencies and implement automated solutions.
• Experience drafting candidate-facing communications, managing web pages, writing blogs, and building email campaigns.
• Proactive self-starter who takes end-to-end ownership of projects.
• Ability to thrive in a high-velocity environment and navigate ambiguous situations.
• 4+ years in certification operations, program management, or technical education support.
• 2+ years in IT, technical training, or technical writing.
• Bachelor’s degree or equivalent practical experience in Business, Education, Communications, Computer Science, or a related field.
• Exceptional written and verbal communication skills.

Nice to have

• SnowPro Core or Advanced Certification.
• Experience integrating, automating, or managing third-party tools via APIs, workflow builders, or custom scripts.
• Hands-on experience managing vendor operations with Pearson VUE or other major test delivery providers.
• Familiarity with web content management systems, email marketing platforms, Certification Management Systems, and Question & Test Interoperability (QTI) standards.
• Experience managing cases, automation rules, and workflows in Salesforce.

About the company

Snowflake is powering the era of the agentic enterprise. The Snowflake Global Revenue Enablement certification team builds and certifies technical champions worldwide to help individuals excel on the Snowflake Data Cloud.