Senior Manager, People Technology

The role

You will own core platforms within the People Technology stack including Workday HCM, ServiceNow HRSD, and Ashby. You will use AI, modern integration frameworks, and automation to modernize systems and support AI products.

What you will do

• Provide day-to-day support, release management, and change control for Workday HCM, ServiceNow HRSD, Ashby, and integrations.
• Ensure data integrity, system security, and audit readiness across all People systems.
• Manage operational SLAs and incident, problem, and request management.
• Implement AI-driven automation for ticket deflection, data-hygiene monitoring, and automated regression testing.
• Operationalize, maintain, and support AI products and skills.
• Turn operational friction into prioritized requirements and co-own the People Tech and AI roadmap.
• Manage vendor and implementation-partner relationships for Workday, ServiceNow, Ashby, and connected SaaS tools.
• Lead, develop, and mentor a team of People Systems Analysts and Integration Engineers.

Required qualifications

• 10+ years in HRIS or HR technology, including hands-on configuration, integration, and delivery experience
• 4+ years of people management experience leading HRIS, systems, or integration teams
• Deep Workday expertise (Security, Business Processes, Reporting/RaaS)
• Experience supporting a global implementation
• Strong grasp of middleware and integration platforms
• Hands-on experience with core HR systems beyond Workday, such as ServiceNow HRSD and Ashby
• Operating discipline in release management, change control, incident and problem management, SLA ownership, SOX and privacy controls
• Real experience applying AI or GenAI to HR operations, such as ticket deflection, data-quality monitoring, or test and release automation
• Ability to influence leaders and prioritize against operational realities
• Excellent communication skills
• Customer service mindset

About the company

Snowflake is empowering enterprises to achieve their full potential. The company has a culture focused on impact, innovation, and collaboration.