Senior Support Engineer

The role

You will provide technical support and manage IT infrastructure. This includes resolving technical issues, managing tickets in ServiceNow, and supporting local A/V and video collaboration.

What you will do

• Develop business relationships and integrate activities with other ET departments
• Work with local department managers to analyze and resolve technical issues
• Provide global support by managing tickets within ServiceNow
• Follow standard operating procedures and redirect problems to appropriate resources
• Develop, document, and implement standard operating procedures and customer service guidelines
• Actively participate as a global ET member and contribute to global projects
• Provide local A/V and video collaboration support using Zoom
• Prepare the office for new product or service releases and ensure compliance
• Maintain local inventory accuracy and coordinate equipment
• Prepare new hire hardware and run weekly new hire orientation

Required qualifications

• 5+ years of experience supporting information technology infrastructure
• 2+ years of experience providing executive-level support
• Strong experience with Mac OS systems at the user level
• Experience with change control policies and procedures
• Experience administering small-size corporate server rooms
• Experience with Zoom, Slack, Okta, Confluence, JIRA, and ServiceNow
• Office 365, Google Workspace, Jamf, and Active Directory administration
• Strong troubleshooting and problem-solving skills
• Ability to manage and prioritize multiple issues with minimal supervision
• Excellent oral and written communication skills
• Basic ability to manage projects and an understanding of project methodology
• An experimental, AI-native mindset

About the company

Snowflake is powering the era of the agentic enterprise and is scaling its team to enable and accelerate growth.