Implementation Engineer, Observe by Snowflake

The role

Implementation Engineers help enterprise customers deploy, configure, and operationalise Observe. You will translate existing observability architectures into scalable implementations on the Observe platform.

What you will do

• Lead structured implementations for enterprise customers from kickoff through initial production readiness
• Design and configure telemetry ingestion pipelines across logs, metrics, and traces
• Work hands-on with OpenTelemetry instrumentation and collectors
• Migrate and modernise existing observability environments into Observe
• Configure datasets, dashboards, alerts, and core observability assets
• Establish implementation plans, milestones, and success criteria in partnership with customers
• Deliver practical, hands-on guidance to enable customer self-sufficiency
• Identify technical risks, data quality issues, or architectural gaps
• Capture implementation patterns, best practices, and reusable assets
• Collaborate with Observability Engineers, Architects, Support, Product, and Engineering

Required qualifications

• 5+ years of experience in customer-facing technical roles such as implementation engineer, solutions architect, technical consultant, or SRE
• Strong hands-on experience with observability platforms and telemetry pipelines
• Practical experience with OpenTelemetry (instrumentation, collectors, exporters, pipelines)
• Experience working with one or more commercial or open-source observability solutions (e.g., Splunk, ELK/Elastic, Datadog, New Relic, Dynatrace, Grafana)
• Solid understanding of logs, metrics, and traces, including data modeling and tradeoffs at scale
• Experience working in cloud environments (AWS, GCP, Azure) and modern application architectures
• Ability to work directly with technical customer teams and communicate clearly at multiple levels
• Strong problem-solving skills and comfort working through ambiguity in fast-moving environments

Nice to have

• Experience migrating customers from Splunk or ELK to modern observability platforms
• Background in SRE, DevOps, or platform engineering roles
• Familiarity with Kubernetes, containerized workloads, and cloud-native tooling
• Experience creating implementation templates, runbooks, or enablement content
• Exposure to multiple observability vendors or hybrid observability environments

About the company

Snowflake is powering the era of the agentic enterprise. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud.