Technical Account Manager, Observe

The role

You will serve as a technical advisor for strategic enterprise customers to ensure they derive value from the Observe platform. You will work with SRE, DevOps, and engineering teams to integrate observability into workflows and optimize performance and cost.

What you will do

• Serve as the primary technical owner and trusted advisor for assigned strategic accounts
• Build deep familiarity with customer architectures, datasets, use cases, and operational goals
• Partner with SRE, DevOps, and platform teams to integrate Observe into day-to-day operational workflows
• Optimize datasets, queries, dashboards, and alerts for reliability, signal quality, performance, and cost
• Lead regular health checks, architecture reviews, and proactive improvement initiatives
• Identify new use cases and expansion opportunities aligned to customer outcomes
• Coordinate technical escalations and advocate across Support, Engineering, and Product
• Provide technical guidance during change events, scaling initiatives, and complex operational scenarios

Required qualifications

• 7+ years of experience in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles
• Strong hands-on experience operating production observability platforms
• Direct experience with leading observability solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), or similar platforms
• Practical experience with OpenTelemetry, including signals (logs, metrics, traces), instrumentation strategies, collectors, and telemetry pipelines
• Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices
• Experience improving operational outcomes (incident response, alert quality, troubleshooting speed, telemetry governance, or cost optimization)
• Ability to lead complex technical conversations with practitioners and engineering leadership
• Strong written communication skills for architecture summaries, optimization plans, and executive-ready updates
• A pragmatic, consultative mindset focused on solving real-world production problems

Nice to have

• Experience helping organizations standardize or evolve telemetry strategies using OpenTelemetry
• Experience modernizing from legacy logging or monitoring tools to modern observability platforms
• Familiarity with cloud-native services (AWS, GCP, Azure) and Kubernetes-based environments
• Experience influencing architecture or platform decisions in enterprise environments
• Exposure to incident management platforms such as PagerDuty, Opsgenie, or VictorOps
• Experience mentoring or guiding other engineers in observability best practices

About the company

Snowflake is powering the era of the agentic enterprise. Observe by Snowflake is a high-growth SaaS observability platform built on the Snowflake AI Data Cloud.