Senior Product Manager

The role

You will define the agent roadmap, task-level success, and quality evaluations using production evidence. You will prototype and test experiences that move beyond answers to useful action to help hoteliers.

What you will do

• Define the agent roadmap, task-level success and quality evaluations using production evidence to improve the experience.
• Connect customer value to engagement and commercial contribution, including clear explanations, permission requests and graceful handoffs.
• Personally prototype and test experiences that move beyond answers to useful action.
• Discover where customers trust an agent to help and turn the strongest ideas into products they want to use again.

Required qualifications

• Hands-on builder and leader who personally uses AI to turn ideas into working prototypes, experiments or usable product artefacts.
• Ability to test prototypes with evidence and improve them.
• Strong customer discovery and interaction judgement.
• Analytical ownership of repeat usage and task success.

Nice to have

• Conversational products
• B2B SaaS
• Hospitality workflows
• Production generative AI experience at scale
• Hospitality experience

Benefits

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Flexibility to work in a Hybrid model (3 days in-office)
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG)
• Investment in your personal growth offering training for your advancement

About the company

SiteMinder is the world’s leading hotel commerce platform. It supports 56,000+ hotels in 150+ countries and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.