Enterprise Sales Engineer, Consumer Business Services

The role

You will partner with Sales to win deals and grow customers by owning the end-to-end technical pre-sales process. You will scope use cases, design and demo the platform, and lead technical reviews. You will also work with Product and Agent Engineering teams to improve agents through customer-driven development.

What you will do

• Be the primary partner to Sales counterparts to win deals and grow customers
• Go from first discovery to a tailored, working agent in days
• Own the end-to-end technical pre-sales process
• Scope customer use cases and articulate business value
• Design and demo Sierra's platform
• Lead technical and architecture reviews
• Serve as the trusted technical expert throughout the sales cycle
• Work with Sales, Product and Agent Engineering teams to drive GTM and improve agents
• Go deep on industry patterns and winning motions to scale work

Required qualifications

• 3-4+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales
• Experience in leading the sales process with Enterprise customers with deal sizes ranging $200-$500k
• Past experience in demo building, and presenting, and working with customers or clients in the GTM function
• Experience in relationship-building with prospects, including executives and technical leaders
• Ability to connect a prospect's specific business problems and Sierra's solutions to both technical and non-technical audiences
• Ability to leverage AI tools efficiently as a regular part of your technical sales motion
• Track record of handling a high number of deals concurrently
• Bachelor's Degree or above

Nice to have

• Degree in Computer Science or related field
• Experience translating code, technical logic and user requirements to product and engineering requirements
• Selling a technical AI product

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, as well as delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with large brands to transform customer service. The company is primarily an in-person company based in San Francisco.