IT Infrastructure Engineer

The role

You will design and scale internal infrastructure using code and infrastructure-as-code practices. You will build and maintain internal tools, services, and automation pipelines to support company operations.

What you will do

• Iterate on and improve internal tools for IT and security workflows
• Deploy a DLP solution and integrate it into automated enforcement pipelines
• Build API-driven integrations between internal systems and compliance automation platforms
• Design and scale internal infrastructure using code and infrastructure-as-code practices
• Build and maintain internal tools and services
• Improve and develop automation pipelines for provisioning, access management, and security controls
• Treat IT systems like software through versioning, testing, and continuous improvement
• Partner with Platform Engineering and Security to implement scalable, programmatic solutions
• Create clear, durable documentation to support long-term scalability

Required qualifications

• Strong experience with identity platforms (Okta, Google Workspace, SSO, MFA, SCIM, OIDC)
• Have deployed or managed DLP or related security solutions (e.g., ZTNA, Cloudflare)
• Extensive experience with IaC (Terraform)
• Comfortable writing code for automation (e.g., Python, Bash, or similar)
• Experience building internal tools or services that integrate via APIs
• Comfortable working with CI/CD concepts and automation pipelines
• Fluent in using and administering modern AI tooling
• Understand SaaS lifecycle management and compliance requirements
• Communicate clearly and document systems well
• Comfortable operating independently in a fast-moving environment

Nice to have

• Background in software engineering or prior experience on a product engineering team
• Experience building internal platforms or developer tooling
• Familiarity with security tooling such as CASB, EDR, or MDM
• Experience with access audits, data residency, or compliance controls
• Experience deploying systems using AWS and infrastructure-as-code

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is primarily an in-person company based in San Francisco.