Product Manager, Agent Development - Financial Services

The role

You will build and ship enterprise-grade AI agents by partnering with engineers and customers. You will engage with customers to discover requirements, present demonstrations, and shape the product roadmap.

What you will do

• Build enterprise-grade AI agents
• Partner with engineers and customers to build and ship AI agents
• Discover and assess customer requirements
• Prepare and present demonstrations of Sierra’s agent
• Address and overcome technical challenges in the business process
• Develop and improve Sierra virtual agents
• Become trusted advisors and drive strategic technical strategies for customers
• Work with engineering and product development teams to scope and implement new features

Required qualifications

• 5-10+ years experience in product development of highly technical products
• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager
• Experience in financial services, such as banking, fintech, lending, payments, insurance, mortgages, or wealth management
• A track record of taking products from ambiguous customer problems through launch and meaningful scale
• Strong technical fluency and the ability to reason about APIs, data flows, system architecture, AI systems, integrations, and failure modes
• Exceptional product judgment
• Experience working directly with enterprise customers
• Ability to communicate effectively with both executives and deeply technical teams
• A builder mindset
• Clear, structured communication
• Degree in a technical or related field, or equivalent professional experience

Nice to have

• AI-related experience (experience with product development for AI agents a plus)
• Some coding experience with React, Typescript, and Go
• MBA or equivalent professional experience
• Past roles that interface with end customers to influence software development

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, as well as delicious snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands. The company is primarily an in-person company based in San Francisco.