Software Engineer, Agent - Travel , Transportation & Hospitality

The role

You will design and deliver production-grade AI agents for the travel, transportation, and hospitality industry. You will own the Agent Development Life Cycle from pilot to deployment and partner with enterprises to solve business challenges.

What you will do

• Design and deliver production-grade AI agents
• Drive the Agent Development Life Cycle from pilot through deployment and continuous iteration
• Build, tune, and evolve AI agents in production environments
• Partner with large enterprises and cutting-edge startups to understand business challenges
• Build the future of the platform by surfacing unmet needs and prototyping new tools
• Collaborate with research, product, and platform teams

Required qualifications

• Experience building and scaling end-to-end production systems
• Strong technical problem-solving skills in fast-changing, ambiguous environments
• A builder and tinkerer's mindset with high agency
• Comfort working directly with customers to understand needs and solve problems
• Excellent communication skills across technical and non-technical audiences
• Excitement in the travel space and care for improving the guest experience

Nice to have

• Professional fluency in both Spanish and English
• Experience building or deploying AI/LLM systems in production
• Experience as a founder or founding engineer
• Familiarity with eval frameworks, agent tooling, RAG pipelines, and prompt engineering
• Prior experience with React, TypeScript, and/or Go
• Previous roles interfacing with customers or leading technical projects with external stakeholders

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, snacks and coffee when working onsite
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with large brands to transform customer service. The company is primarily in-person and based in San Francisco.