Sierra

Software Engineer, Agent - Tech, Media & Telecom

San Francisco, CA. Posted a month ago

The role

You will design and deliver production-grade AI agents. You will drive the Agent Development Life Cycle and partner with large enterprises and startups to build agents that transform customer relationships.

What you will do

  • Design and deliver production-grade AI agents
  • Drive the Agent Development Life Cycle from pilot through deployment and continuous iteration
  • Build, tune, and evolve AI agents in production environments
  • Partner with large enterprises and cutting-edge startups to understand business challenges
  • Build the future of the platform by surfacing unmet needs and prototyping new tools
  • Collaborate with research, product, and platform to shape the future of AI agent development

Required qualifications

  • Experience building and scaling end-to-end production systems
  • Strong technical problem-solving skills in fast-changing, ambiguous environments
  • A builder and tinkerer's mindset with high agency
  • Comfort working directly with customers to understand needs and solve problems
  • Excellent communication skills across technical and non-technical audiences
  • Excitement in the Tech, Media & Telecom space

Nice to have

  • Experience building or deploying AI/LLM systems in production
  • Have been a founder or founding engineer
  • Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
  • Prior experience with React, TypeScript, and/or Go
  • Previous roles where you interfaced with customers or led technical projects with external stakeholders

Benefits

  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits
  • Lunch, as well as delicious snacks and coffee when working onsite
  • Discretionary benefit stipend
  • Free alphorn lessons
  • Equity plans for eligible full-time employees

About the company

Sierra is a platform for customer-facing AI agents working with large brands to transform customer service. The company is primarily in-person based in San Francisco.